Exchanges & Returns

Thank you for shopping at Psylo. 
If you are not entirely satisfied with your purchase, we're here to help.
 

Online Returns

 We offer refund, exchange, or gift-card, on purchases returned within 30 days of the day of placing the order. We can, however, consider an extension of return/exchange date in the case that your package arrival was delayed. Please contact our Customer Relations Team to discuss this. You will need to provide proof of shipment arrival date, and the item you return must meet all the requirement below.

Please note that we can only exchange items for a different size or color if they are available. If a model, size or color is unavailable a gift-card will be issued instead.

Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your purchase is no longer eligible for exchange or refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. This means, clothing items must be unworn, unwashed, and in sellable conditions. We can’t, for example, accept a return of an item that smells, stained, shows signs of being worn or washed, and has a wear and tear type of damages.

Returns are usually processed within 48 hours of being received. However, please note that during busy periods such as seasonal or promotional sales, as well as Christmas and New Years, processing may take longer.

To return an item, please enclose the order reference number within the parcel being returned.

We recommend that you return your item(s) back to us by using a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or its equivalent). Psylo is not responsible for any items not received or lost.

Customers will be responsible for all shipping costs, including the cost of sending your exchange. 

For International return, please enclose our Online Return Form and Royal Mail Form CN22 (For goods valued under £270) or CN23 (For goods valued over £270) .

Any custom or VAT charges caused by mistakes in completing the forms are customer’s responsibility.

All refunds will be made via the original method of payment.

Postage and packaging will not be refunded unless the goods are faulty.

In the unlikely event you receive an incorrect or faulty item from us we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this. We cannot, however, be responsible for, or comment on any such case until the item has been returned, assessed by our team and confirmed as faulty.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Online Returns to Store

Items purchased online can be exchanged for items of the same value in any Psylo store providing the original invoice and within 21days. Items that have been exchanged in a store are then under the return policy of that store and cannot be returned for a refund.

 

Store Returns

The following applies to items purchased from a Psylo flag store only:

Please retain your receipt as proof of purchase.

Where possible we will exchange or issue a credit note, for use within 6 months; for any items not used (including sale items) within 21 days of their purchase. We are unable to issue a refund where an item is unwanted.

If any item purchased is not of a satisfactory quality, please return the item with the receipt where possible to a Psylo store, and a refund will be issued if appropriate.

For any exchanges and return inquiries, on items purchased from one of our wholesalers, please contact the wholesaler directly.

 

 

All exchange and returns must be sent to the address below:
 
Psylo Fashion
Unit 49, The Stables Market
Chalk Farm Road.
London
NW1 8AH
UK
All exchange and returns must be accompanied by Psylo Online Return Forms,
and for international returns, the applicable Royal Mail Form, all of which are available to download in these following links.

Psylo Online Return Form

Royal Mail Form CN22 -
For goods valued under £270

Royal Mail Form CN23  -
For goods valued over £270
Size Guide

The majority of our garments fit a little snuggly to flatter all average fit body types.

Sizes 1 – 4 are more specific for products that are meant to be tight fitting, and hugging. You will mainly see this in Tops, Dresses, and Leggings.
Sizes SM / ML fits more loosely, which gives more allowance for flexibility. You will mainly see this in Skirts, Kaftans, or Vests. 

Sizes 36 - 48 very specific, for products that are more tailored and / or meant to be very tight fitting.  

Please refer to the 'Psylo Size Chart' below to help you assess which size suits you best. Please make sure, especially when choosing a product with a very specific size, that you are measuring yourself correctly.  

If you need further assistance please contact our Customer Service.

A broad information about the materials we use will also help you get a better idea how the clothes will fit you:

Cotton Lycra
Tencel
Most products are tight fitting, however the material is stretchy, so you have a lot of flexibility to choose between sizes according you your taste – whether you like it tighter, or a bit loose.

CVC Slub Double Knit
Cotton French Terry
CVC Cotton Terry
The fabric is stretchable but not elastic so it gives minimal flexibility in between sizes. It will never be a tight fit (Jacket) and we will use elastic / adjustable straps in the waistbands for extra fitting.

Cotton Canvas
Cotton Twill Stretch
Cotton Twill 16s / 20s
Cotton Linen
There is little to no stretch in the fabric. The cut is more tailored, and the fit is more specific, with almost no flexibility in between sizes.

 

 

SIZE GUIDE

Belt Sizes
Some of our belts come in size 1 – 2 while others are One size fits All (OS)
Size 1 length is 115 cm, it fits waist size 36 – 43
Size 2 length is 125 cm, it fits waist size 42 – 48

Waist Belt Sizes
Size 1 fits 36 – 40
Size 2 fits 40 – 44

MEN

International Size Conversion for Men’s Tops:

PSYLO UK&AUS US EU
0 XS 4 38
1 S 6 40
2 M 8 42
3 L 10 44
4 XL 12 46
5 XXL 14 48

 

 

TOPS: (Sweaters, Hoodies, Coats, Jackets, Vests)

 

PSYLO  Chest line Measurements
  Inches Centimeters
1 36-38 92-98
2 38-40 98-104
3 40-42 104-110
4 42-44 110-116
5 44-46 116-122

 

How to measure the chest?

Measure around the fullest part; place the tape under the arms.

Take care that the tape is slightly loose with space for 2 fingers in between tape & body. Compare your measurement with the above chart.

Inside arm length for standard long sleeves.

*Lengths may vary according to the style

 

PSYLO Inside Arm Length
  Inches Centimeters
1 19-20 50-53
2 20-21 52-55
3 21-22 54-57
4 21-22 55-58
5 22-23 57-60

 

How to measure the inside arm length:

Put the measuring tape deep under your armpit, just under the shoulder bone & follow it on the inside of your arm down to your wrist. Compare your measurement with the above chart.

 

PANTS

Waist sizes 38-48:

PSYLO Belt line Measurements
  Inches Centimeters
38 29-30 74-78
40 30-32 78-82
42 32-34 82-86
44 33-35 86-90
46 35-37 90-94
48 37-38 94-98

 

 

Waist sizes 1-5:

PSYLO  Belt line Measurements
  Inches Centimeters
1 30-33 76-84
2 32-34 82-88
3 33-36 86-92
4 35-37 90-96
5 37-38 94-98

 


How to measure the belt-line:

Measure around your belt line (about 8-10cm under your belly-button & about 15cm above your hips). Take care that the tape is slightly loose with space for 2 fingers in between tape & body. Compare your measurement with the above chart.

 

Men’s Pants out-seam leg length for standard lengths only.

*Lengths may vary according to the style:

PSYLO Out-seam Leg Length
  Inches Centimeters
38 40 102
40 41 104
42 41-42 106
44 42 108
46 43 110
48 44 112

 

 

How to measure out-seam leg length:

Measure from belt line to the anklebone, on the outer side of your leg.

 

WOMEN

International Size Conversion for Women’s Tops:

PSYLO UK&AUS US EU
0 8 4 36
1 10 6 38
2 12 8 40
3 14 10 42
4 16 12 44

 

 

Tops, Dresses, Vests, Coats, Jackets:

PSYLO Bust Waist Hips
  Inches Centimeters Inches Centimeters Inches Centimeters
1 33-34 83-88 27-29 69-75 35-37 91-96
2 35-36 88-92 29-31 74-79 37-39 96-101
3 37-38 93-97 30-33 78-84 39-41 101-106
4 39-40 98-101 32-34 82-88 41-43 106-110

 

 

How to measure the chest:

Measure around the fullest part, place the tape under the arms and make sure the tape is flat across the back. Take care that the tape is slightly loose with space for 2 fingers in between tape & body. Compare your measurement with the above chart.

How to measure the waist:

Measure around your natural waistline. Make sure the tape is flat across the back. Take care that the tape is slightly loose with space for 2 fingers in between tape & body. Compare your measurement with the above chart.

How to measure the hips:

Measure around the fullest part of your hips. Make sure the tape is flat across the backside. Take care that the tape is slightly loose with space for 2 fingers in between tape & body. Compare your measurement with the above chart.

 

Inside arm length for standard long sleeves.

*Lengths will vary according to style

PSYLO Inside Arm Length
  Inches Centimeters
1 19-20 50-53
2 20-21 52-55
3 21-22 54-57
4 22-23 56-59

 

How to measure the inside arm length:

Put the measuring tape deep under your armpit, just under the shoulder bone & follow it on the inside of your arm down to your wrist. Compare your measurement with the above chart.

 

BOTTOMS:

Pants, Skirts & Shorts in waist sizes 38-46.

PSYLO Belt line Measurements
  Inches Centimeters
38 29-30 74-78
40 30-32 78-82
42 32-34 82-86
44 33-35 86-90
46 35-37 90-94

 


Pants, Leggings, Skirts and Shorts in waist sizes 1-4

PSYLO Belt line Measurements
  Inches Centimeters
1 29-31 74-80
2 31-33 80-86
3 33-35 85-91
4 35-37 90-96

 

 

Skirts purchased in waist sizes S/M-M/L

PSYLO  Belt line Measurements
  Inches Centimeters
S/M 30-34 76-86
M/L 33-37 86-96

 

 

How to measure the belt-line:

Belt line – measure around your belt line as shown in the drawing (under your belly, but about 7-9cm above you hip line)

Women’s Pants and Leggings, standard out-seam leg lengths only.

*Length may vary according to style.

PSYLO Out-seam Leg Length
  Inches Centimeters
38 39 100
40 40 102
42 41 104
44 41-42 106
46 42 108

 

 

How to measure out-seam leg length:

Measure from belt line to the anklebone, on the outer side of your leg.

 

Body Piercings Size Convertion.

WHEN BUYING STRETCHING JEWELLERY AND OTHER BODY PIERCING, IT IS IMPORTANT TO KNOW THE DIAMETER OF THE PART OF THE ITEM THAT WILL REST INSIDE THE PIERCING. SO WHAT YOU WANT TO GET RIGHT HERE IS ITS THICKNESS. 

Tribu Body Piercing are measured using Millimetres, if you're from a country that uses Gauge or Inches to measure Piercing jewellery, this page is for you!

When you purchase one of the following items you will need to pay attention to the piercing size.

With the wearing of traditional or normal kinds of earrings, the piercing size of the below table is not relevant, as standard piercing are all the same.

 

Gauge Inches decimal Millimeters
20g 0.032" 0.812mm
18g 0.040" 1.024mm
16g 0.051" 1.291mm
  0.062" 1.587mm
14g 0.064" 1.628mm
12g 0.081" 2.053mm
12g 0.102" 2.588mm
  0.125" 3.175mm
8g 0.129" 3.264mm
6g 0.162" 4.115mm
  0.188" 4.762mm
4g 0.204" 5.189mm
  0.250" 6.350mm
2g 0.258" 6.544mm
  0.312" 7.938mm
0g 0.325" 8.251mm
00g 0.365" 9.266mm
  0.375" 9.525mm
000g 0.410" 10.404mm

 

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