Exchanges & Returns
- SATISFIED OR REFUNDED -
For items purchased on this website, we offer a return service via post or by visiting one of our flagship stores.
Whichever service you choose, make sure you carefully read the instructions below and got in touch with our customer service, before returning your item/s.
For more information on each service, please read below;
Online Returns to Store
Items purchased online and being returned to a Psylo store, must first be approved by contacting our customer service.
Items purchased online can be exchanged for items of the same value in any Psylo store providing the original invoice and within 21 days.
Items that have been exchanged in a store are then under the return policy of that store and cannot be returned for a refund.
Online Returns via Post
We offer a refund, an exchange or gift-card, on purchases returned within 30 days of the day of placing the order. We can, however, consider an extension of return/exchange date in the case that your package arrival was delayed. Please contact our Customer Service Team to discuss this. You will need to provide proof of shipment arrival date, and the item you return must meet all the requirement below.
Please note that we can only exchange items for a different size or color if they are available. If a model, size or color is unavailable a gift-card will be issued instead.
Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your purchase is no longer eligible for exchange or refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. This means, clothing items must be unworn, unwashed, and in sellable conditions. We can’t, for example, accept a return of an item that smells, stained, shows signs of being worn or washed, and has a wear and tear type of damages.
Returns are usually processed within 48 hours of being received. However, please note that during busy periods such as seasonal or promotional sales, as well as Christmas and New Years, processing may take longer.
To return an item, please enclose the order reference number within the parcel being returned.
We recommend that you return your item(s) back to us by using a secure, insured and tracked delivery service (such as Royal Mail Special Delivery or its equivalent). Psylo is not responsible for any items not received or lost.
Customers will be responsible for all shipping costs, including the cost of sending your exchange.
All exchange and returns must be accompanied by the relevant Psylo Online Return Form found below.
For European and International returns, please enclose our Online Return Form and CN22 Form (For goods valued under £270) or CN23 Form (For goods valued over £270) .
Any custom or VAT charges caused by mistakes in completing the forms are customer’s responsibility.
All refunds will be made via the original method of payment.
Postage and packaging will not be refunded unless the goods are faulty.
In the unlikely event you receive an incorrect or faulty item from us we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this. We cannot, however, be responsible for, or comment on any such case until the item has been returned, assessed by our team and confirmed as faulty.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
The following applies to items purchased from a Psylo flag store only:
Please retain your receipt as proof of purchase.
Where possible we will exchange or issue a credit note, for use within 6 months; for any items not used (including sale items) within 21 days of their purchase. We are unable to issue a refund where an item is unwanted.
If any item purchased is not of a satisfactory quality, please return the item with the receipt where possible to a Psylo store, and a refund will be issued if appropriate.
For any exchanges and return inquiries, on items purchased from one of our wholesalers, please contact the wholesaler directly.