THE PSYLO LOYALTY CLUB

Psylo's Rewards Club - FAQ

What is the Psylo Club?

The Psylo Club is our rewards program. The Psylo Club was designed to thank you as our loyal customer for being part of our tribe. By joining the club you’ll be earning Psyloyals that can be redeemed for discounts, free gifts and lots of extra bonuses along the way.

How do I join?

Simply log in or open an account here.

How do I collect Psyloyals?

First, simply log in or open an account here.

Now, open your Psylo Club launcher by clicking the at the bottom left corner of your screen.

Explore the launcher to find out your current balance and all the ways you can collect more Psyloyals!

Do I earn rewards for my in-store purchase?

If you would like to earn rewards for shopping at one of our worldwide flagship stores, please retain a copy of your receipt and email it to customerservice@psylofashion.com. Our team will gladly add manually the Psyloyals to your account.

How can I use my Psyloyals?

First, log in to your Psylo Club account.

Now, open your Psylo Club launcher by clicking the at the bottom left corner of your screen - you will find a list of all the rewards available for you.

You can also use your Psyloyals balance directly at checkout.

Please note: rewards are applicable on Psylo products excluding our friends' brands and items already on sale. 

Can I use my Psyloyals at Psylo’s flagship stores too?

For the moment, you can only use your Psyloyals when shopping at Psylo’s online and Camden shops. Hope you understand. 

Is there a limit to how many Psyloyals I can collect?

There is no limit to how many Psyloyals you can collect from shopping at Psylo online store. For every £1 you get 1 Psyloyals. No limit. There are also seasonal promotions when you get more Psyloyals for each £1 - so stay tuned for more!

You get 200 Psyloyals for each written verified review of your Psylo. There is no limit to how many verified written reviews you can write.

You get 300 Psyloyals for uploading a photo wearing your Psylo with your review.

You get 100 Psyloyals for following Psylo on Instagram, Facebook and/or Twitter once for each social media account.

You get 50 Psyloyals for sharing Psylo on Facebook and/or Twitter once a month.

Your special birthday happens once a year, and your 1000 Psyoloyals as a gift from us will follow (as long as you tell us when is your birthday on the launcher )

Is there a limit to how many friends I can refer?

There is no limit to how many friends you refer to Psylo. They get 20% off, and you get a £20 voucher code when they place their 1st order.

How do I review my Psylo?

Share your experience and help others find the right Psylo.

You will earn 200 Psyloyals for each product review you write, and 300 Psyloyals for uploading your photo wearing Psylo.

Write Your Review

If you bought your Psylo on this website;

You'll receive an email from us with a link to write your review, 21 days after placing your order. Simply follow the instructions in the email. You'll receive your reward automatically after submitting your review and photo.

Alternatively, log in to your account, in view your past orders to find links to your Psylo. Once you found your product page online, scroll down to the review section - where you can write your review and upload your photo wearing Psylo.

If you bought your Psylo elsewhere;

Find your Psylo product page by searching this website, or write to our customer care team with a photo - they'll gladly help you recognize the name! You'll then be able to write your review on the product page, by scrolling down to the reviews section.

I uploaded my photo, but didn't get my reward?

Our system can only recoginse your review as a "verified post-purchase review" if you purchased your Psylo on this website.

If you would like to write a review, or post photo wearing the Psylo you bought in one of our concept store - our customer care team will manually add your Psyloyals reward to your account, during our office hours.

Please note: we are only able to reward your account if you've already registered to the Psylo Club.

How can I get my birthday reward?

Here is how to update your date of birth and ensure you get your birthday reward - on time for your special day*;

1. Click the Psylo Club launcher on our website (it looks like this: ).

2. Log in.

3. Click 'Ways to Redeem'

4. Click 'Celebrate Your Birthday' to register your date of birth on our system.

5. That's it! You'll receive your birthday Psyloyals reward directly to your account balance.

* You'll need to update your details with The Psylo Club at least 1 month before your birthday to get your birthday Psyloyals!

How do free shipping voucher codes work?

Orders using the free shipping voucher codes are shipped via Economy service domestically, or Standard International services worldwide.

• UK Free Shipping Voucher Code: Covers a maximum of £6 shipping costs.
• International Free Shipping Voucher: Covers a maximum of £25 shipping costs, with the amount varying by currency.

Can I un-claim a reward?

Once you claim your Psyloyals, you'll receive a unique voucher code for the reward you chose. This action cannot be automatically reversed. So if you've changed your mind, did not use yet your code and would like to convert back your reward into Psyloyals, you'll need to get in touch with our customer care team. Contact us here.

Still got a question? Feedback?

We would love to hear from you! Contact us here.