Free🌎 Shipping from UK - info here
Free🌎 Shipping from UK - info here
Free shipping for domestic orders over £100
For European orders over £125
For international orders over £200
ROYAL MAIL 1ST CLASS UK DELIVERY - starting at £4.70* / Free for orders over £100
Delivery within 1-5 working days**.
Aims to deliver next working day. This isn't a tracked service, as information will only be available online at the point Royal Mail tries to - or successfully - deliver your item/s. Signature required.
ROYAL MAIL 2ND CLASS UK DELIVERY - starting at £4.10*
Delivery within 1-5 working days**.
2–3 working day delivery, including Saturdays. This isn't a tracked service, as information will only be available online at the point Royal Mail tries to - or successfully - deliver your item/s. Signature required.
PARCELFORCE TRACKED DELIVERY - Free for orders over £125
Delivery within 5-9 working days**.
Fully tracked service to European destinations.
You may be required to pay additional import duties and/or clearance fees.
ROYAL MAIL INTERNATIONAL TRACKED DELIVERY - starting at £9*
Delivery within 5-9 working days**.
Fully tracked service to worldwide destinations, signature not required.
To track the progress of an item visit royalmail.com/trackdetails
You may be required to pay additional import duties and/or clearance fees.
PARCELFORCE WORLDWIDE PRIORITY DELIVERY - starting at £36* / Free for orders over £200
Delivery within 7 working days**.
Fast and reliable service for urgent shipments to worldwide destinations. You may be required to pay additional import duties and/or clearance fees.
PARCELFORCE INTERNATIONAL TRACKED DELIVERY - Free for orders over £200
Delivery within 5-9 working days**.
Fully tracked service to worldwide destinations.
You may be required to pay additional import duties and/or clearance fees.
ROYAL MAIL INTERNATIONAL TRACKED DELIVERY - starting at £9*
Delivery within 5-9 working days**.
Fully tracked service to worldwide destinations, signature not required.
To track the progress of an item visit royalmail.com/trackdetails
You may be required to pay additional import duties and/or clearance fees.
UPS WORLDWIDE SAVER DELIVERY - starting at £21* / Free for orders over £250 (selected destinations)
Delivery within 3-6 working days**.
Fast and reliable service for urgent shipments to worldwide destinations.
You may be required to pay additional import duties and/or clearance fees.
* The cost of our delivery service depends on the weight and exact destination of your Psylo order. Use the 'shipping rates calculator' at checkout for exact delivery cost. Shipping costs are excluding tax and duty.
** Psylo deliveries will remain in place and are guaranteed. However, delivery times are not guaranteed and the times here are subject to delays due to the COVID-19 ongoing situation.
Customs and Duties
If you live outside the United Kingdom, you will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges.
SHIPMENTS VALUED UP TO 150 Euros (£135 GBP)
Psylo’s web store has an IOSS identifier, and you can pay VAT while making your purchase. The IOSS system covers purchases of a maximum value of 150 Euros (transports costs excluded from the value). The identifier indicates that the buyer has paid VAT at the time of purchase and allows us to calculate and collect VAT from our customers at the checkout and pay it directly to the EU authorities without a carrier handing cost upon delivery.
SHIPMENTS VALUED ABOVE 150 Euros (£135 GBP)
Shipments valued above 150 Euros (£135 GBP) are liable for VAT & duty to be paid to EU authorities at the time of delivery. These costs won’t be calculated at the checkout, If you need help calculating VAT and customs duties, please contact us via chat or email.
You will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges placed upon delivery. Customs policies vary widely from country to country; please contact your local customs office for further information. Psylo Fashion is not responsible for any additional charges when they occur. You are responsible for providing any information required by customs to ensure the goods are cleared.
Where Is My Order?
After posting your order with the courier service, we will provide you with your tracking number and how to track your delivery via email or SMS. Make sure to add online_store@psylofashion.com to your email contacts to ensure you receive our emails.
Alternatively, you can log in to your account anytime to check your 'order status' and delivery tracking.
If your order is being shipped with Royal Mail, you can track your delivery here. You will need the tracking number provided to you via email and/or SMS.
SUSTAINABLE PACKAGING
CLOTHES' HANG-TAGS we use recycled paper for the hang-tags, and attach them to the clothing by tying with a hemp string.
INNER PACKAGING we use 100% recyclable wrapping paper for the inner package of your Psylo order.
RETURNS INSTRUCTIONS a recycled paper is enclosed inside the package, explaining how to return the item and how to get in touch.
ENVELOPES we use 100% recyclable sugar cane envelopes for most deliveries. Sugar cane is an eco-friendly alternative to standard polythene mailing bags, and is the greenest solution on the market. It’s a bio-based naturally-grown raw material, with no compromise on strength or quality. The CO2 taken from the atmosphere in the growing process, offsets the carbon dioxide emitted through production and transport. For UPS or DPD deliveries, we use 100% recyclable PVC envelopes provided by our carriers to ensure safer journey through their shipping services.
PACKAGING TAPE we moved from regular tape to acrylic kraft paper, which is a good alternative to gummed paper tape. As this self-adhesive paper tape is 100% recyclable, sticks to all carton surfaces, has high elasticity and very high tear resistance once applied.
Thank you for shopping at Psylo. If you‘re not entirely satisfied with your purchase, we‘re here to help!
We offer a refund, an exchange or gift-card, on purchases returned within 28 days of receiving your order.
For items purchased on this website, we offer a return service via post and expect our customers to be responsible for the shipping costs of returns. Once you contact our team by submitting the return form or directly by email, we will calculate the cost of the return for you by our carriers and will deduct the amount from your refund. If you live in the United Kingdom - our return service is free for orders over £100.
Before returning your item/s, make sure you carefully read the instructions below and get in touch with our customer service below:
The following guide explains the different kind of returns and how to execute in which case:
Please retain your receipt as proof of purchase.
Items can be exchanged at the Psylo shop purchased from, or via post. For shop returns via post please refer to our ‚online returns‘. Where possible we will exchange or issue a credit note, for use within 6 months; for any items not used (including sale items) within 28 days of their purchase. We are unable to issue a refund where an item is unwanted. If any item purchased is not of a satisfactory quality, please return the item with the receipt where possible to a Psylo store, and a refund will be issued if appropriate. Due to hygiene reasons underwear or bras cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back for a full refund. For any exchanges and return inquiries, on items purchased from one of our wholesalers, please contact the wholesaler directly.
Still got a question, concern or feedback? Contact our Customer Service Team here.
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