All orders are packed and shipped from Psylo's head office at London, United Kingdom. Following the latest measures introduced by the UK government in response to covid-19, we would like to reassure you of our commitments:
Our London physical shop is now reopened & our website is live: orders are prepared and dispatched every 2-3 days.
Under the current circumstances due to the COVID-19 pandemic we're following the best medical guidelines. This means processing might take longer to ensure all safety measures are in place. We hope you will understand.
Our customer care team will keep you up-to-date with the status of your order via email. Make sure to add customerservice@psylofashion.com to your email contacts, or keep an eye on your 'spam' folder.
Royal Mail international and domestic deliveries will remain in place and are guaranteed. However, delivery times are not guaranteed and tracking may be limited for specific destinations. You may find the latest updates from Royal Mail to your country by clicking here.
Your Delivery Address
Please provide us with a full shipping address, email address and contact number.
Delivery Times & Costs
* The cost of our delivery service depends on the weight and exact destination of your Psylo order. Use the 'shipping rates calculator' at checkout for exact delivery cost.
** Psylo deliveries will remain in place and are guaranteed. However, delivery times are not guaranteed and the times below are subject to delays due to the COVID-19 ongoing situation.
After posting your order with the courier service, we will provide you with your tracking number and how to track your delivery via email. Make sure to add online_store@psylofashion.com to your email contacts to ensure you receive our emails.
Alternatively, you can log in to your account anytime to check your 'order status' and delivery tracking. You can track your delivery here. You will need to tracking number provided to you via email.
Customs and Duties
If you live outside the United Kingdom/ European Union, you will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Psylo Fashion has no way of knowing what these charges will be as they vary by country and are based on the price you paid when purchasing on this website. You may use as external customs calculator to get an estimate of the additional charges by following this link:
Customs policies vary widely from country to country; please contact your local customs office for further information. Psylo Fashion is not responsible for any additional charges when they occur. You are responsible for providing any information required by customs to ensure the goods are cleared.
Thank you for shopping at Psylo. If you‘re not entirely satisfied with your purchase, we‘re here to help!
For items purchased on this website, we offer a return service via post. We offer free return service for all United Kingdom orders! Please make sure you first carefully read the instructions below and get in touch with our customer service, before returning your item/s.
We offer a refund, an exchange or gift-card, on purchases returned within 45 days of the day of placing the order. We can, however, consider an extension of return/exchange date in the case that your package arrival was delayed. Please contact our Customer Service Team to discuss this. You will need to provide proof of shipment arrival date, and the item you return must meet all the requirements.
· RETURNING GUIDE ·
The following guide explains the differend kind of returns and how to execute in which case. Still got a question, concern or feedback? Contact our Customer Service Team here.
If you simply change your mind about the item you have bought from us online, you can return it to us for a refund (the initial delivery charges are non-refundable), an exchange or voucher code, within 45 days from the date of dispatch. You will need to post your return back to our UK centre. Make sure you get in touch with our customer service, before returning your item(s).
To be eligible for a return, the item/s must be in a resalable condition and:
Your item must be returned in the original packaging, with all the tags and labels attached. Please note that once tags are removed, your purchase is no longer eligible for exchange or refunds. Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance or deodorant that may leave a scent or mark.We can’t, for example, accept a return of an item that smells, stained, shows signs of being worn or washed, and has a wear and tear type of damages.
In the interests of hygiene, underwear or bras cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back for a full refund.
Our gift cards are not returnable or refundable. All our gift cards last for one year from date of issue, and can be used in multiple transactions until the credit runs out.
We strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Psylo is not responsible for any items not received or lost. Until we receive your return to our warehouse, the items and their condition remain your responsibility.We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
We‘ll send you an email to confirm your return has been received and that your request is being processed. Refunds will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.
To return an item, make sure you first contact our customer care team by using our dedicated Return Request Form here.
In the unlikely event you receive an incorrect or faulty item from us we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this. We cannot, however, be responsible for, or comment on any such case until the item has been returned, assessed by our team and confirmed as faulty.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your item you’re entitled to the following:
UP TO 45 DAYS- IF YOUR GOODS ARE FAULTY, YOU CAN GET REFUND.
UP TO 6 MONTHS- If it can't be repaired or replaced, then you're entitled to a full refund in most cases.
UK Orders:We will then send you a free returns postage label.
European & International Orders: We will reply to your email as soon as possible, with more information and details of your next steps. We will refund the postage cost you incur to send your return to UK.
You have 45 days from the date of delivery to return your order. For faulty items that have been worn/used or for returns outside our Return Policy, please email us for further assistance. These may be accepted at the discretion of Psylo Fashion.
You can post your item back and get an alternative size or another item. Just get in touch with our Customer Service team and we can arrange this. Once an exchange has been agreed you will need to follow the returns process. Customers will be responsible for all shipping costs, including the cost of sending your exchange.
Yes, you can return your sale items with proof of purchase within 45 days of delivery or receipt.
Still got a question, concern or feedback? Contact our Customer Service Team here.
STORE RETURNS
THE FOLLOWING APPLIES TO ITEMS PURCHASED FROM A PSYLO FLAGSHIP STORE ONLY
Please retain your receipt as proof of purchase. Items can be exchanged at the Psylo shop purchased from, or via post. For shop returns via post please refer to our ‚online returns‘. Where possible we will exchange or issue a credit note, for use within 6 months; for any items not used (including sale items) within 45 days of their purchase. We are unable to issue a refund where an item is unwanted. If any item purchased is not of a satisfactory quality, please return the item with the receipt where possible to a Psylo store, and a refund will be issued if appropriate. Due to hygiene reasons underwear or bras cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back for a full refund. For any exchanges and return inquiries, on items purchased from one of our wholesalers, please contact the wholesaler directly.
Still got a question, concern or feedback? Contact our Customer Service Team here.
• NEWSLETTER •
YOU'RE INVITED TO JOIN OUR MAILING LIST & GET PSYLO‘S NEW RELEASES, STYLE TIPS, HOT DEALS AND MORE!
