From Who? What? How? Where? When?

To style, sizing, your account, shipping, returns and more -

All your Psylo questions are answered below.

My Account

You can place your order by checking out as a guest.

However, registering with Psylo Fashion has many benefits and will make your shopping experience easy and efficient.

To register, enter your email address, create a password and wait for the confirmation email from us, read the email for further instructions. Please make sure the email address you use is entered correctly.

Here are some benefits when you register with Psylo Fashion;            

                    

1. Receive a welcome 10% discount.

2. Fast and easy checkout for future transactions.                      

3. Easy access to your order status, tracking and order history.            

             

4. Enrollment in The Psylo Club reward program.                      

5. Enjoy early access to sales and sweet deals with our exclusive discounts, promotions, and special offers.

To change your account details, edit, or add addresses;

On desktop: top right corner, click on the little person icon. 

On mobile: tap ‘menu’, scroll down to find account under your name

The Psylo Club is our rewards program. The Psylo Club was designed to thank you as our loyal customer for being part of our tribe. By joining the club you’ll be earning Psyloyals that can be redeemed for discounts, free gifts and lots of extra bonuses along the way. To find out all you need to know about The Psylo Club, click here.

Promotions & Sales

The best way to keep up to date with our special events, promotions, and sales is to sign up to our weekly newsletter (at the footer of this page), and follow us on all social media channels to get special offers.

Our promotional codes may have specific rules, and some products may be excluded from promotional offers. Please ensure that you are familiar with these exclusions before combining a promotional code with your order.

Once you have chosen all your items that you wish to purchase, please proceed to your checkout. Then, you may enter your promotional code when entering your payment details.

Our discount codes are released for limited time only. We use United Kingdom standard time, GMT+00 to set the coupon expiration date and time. Be sure to have detail information on the validity of the coupon, and cross check with your local time zone so you don’t miss out on our limited time offers.

Yes! We recently launched The Psylo Club - our reward program, dedicated for our loyal customers. If you feel like you’ve been a loyal Psylo customer and want to get on our VIP list, contact us! We will look into your account and determine if you qualify. Checking out as guest in every online transaction will void this, as we won’t be able to see your transaction log. Be sure to create an account!

My Order

You may refer to our size guide at any time, to learn more about our sizing, fit and how to measure yourself.

Feel free to contact us, we'll assist you with any question! Please attach the poster or screenshot of the product you're interested in.  

Simply request a ‘back in stock’ notification on the product page by entering your email. As soon as the item is back in stock - you’ll be the first to know!

Your web browser probably has "cookies" disabled. What's a cookie you ask? It's a delicious treat, but it's also a small file stored on your computer that keeps track of what you're doing on our website. This file allows us to "remember" what's in your shopping bag. Some people are worried that cookies can be used for profiling or even planting viruses. Psylo does not subscribe to either of these.

Upon placing your order you will receive an email confirmation from online_store@psylofashion.com. Make sure you add this address to your email contacts, to ensure you receive all our confirmation emails.

One of our Customer Service Team reviews your order to make sure your information is correct and that all the items that you have requested are available for immediate shipment. Our shipping department then packs your items and ship it to you.

All items are subject to availability. Usually, if an item is showing on our website then it is available to order. However, during exceptionally busy periods, demand can sometimes outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as we can.

London Store Pick-Up

You will receive a 'ready for collection' email.

Postal Delivery

We will send you an email when your order has been dispatched, with all the tracking information.

Make sure you add us to your email contacts online_store@psylofashion.com to ensure you receive this notification.

Please check your "spam" filter settings. By rejecting unwanted junk email, you may be inadvertently blocking our messages. Some web-based e-mail (such as Yahoo, Google, or Hotmail) may block email from unknown senders; you may also need to deactivate these settings or check your "junk mail" folder. When you get an email from Psylo, we suggest you choose to "allow sender". This will permit future emails from Psylo to reach you, without further problems. Adding our email address online_store@psylofashion.com to your contacts list will also help!

If your order hasn't arrived by the estimated delivery date, please try the following:

Check your order's status by using the tracking number and link in your email confirmations. Check if an attempted delivery card has been left for you, as your order might be waiting at the delivery depot. Ask your neighbours if they've accepted your delivery for you. Check in any safe areas the driver may have left your package.If you still can't find your order, get in touch here.

We might send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please contact us as soon as you can.

Changing your order:

Yes, you may change your order anytime, as long as it still hasn’t been dispatched from our warehouse. Simply contact our customer service team here, with your order number.

Cancelling your order:

Yes, you may cancel your purchase within 14 days of receiving your order.

However, once payment has been processed orders cannot be stopped. In order to cancel your order you will be required to return your parcel with 30 days via one of our return options. Alternatively you can refuse delivery once the parcel arrives, once undelivered order returns to our centre, we will issue full refund, after deducting any shipping costs.

Find out more about our returns & exchanges here.

If you can't find an answer to your question here, then please contact us. A Psylo Customer Service Team will reply swiftly, and with helpful answers.

My Payment

You may pay for your purchases on our online store by any of the following options;

1. Credit and Debit Cards - we accept Visa, Mastercard or American Express.

2. PayPal.

3. Apple Pay or Google Pay.

Please make sure you are using your card's registered address as your billing address. You have the option to edit your billing address to match the address your card is registered on.

You’ll see the option to ‘Enter a Promo Code’ at the online checkout.

To redeem the offer, just enter your code into the box.

Only one code can be used per transaction.

Make sure you do this before placing your order - promotion codes cannot be applied afterwards.

Our gift cards are not returnable or refundable.

All our gift cards last for  one year from purchase, and can be used in multiple transactions until the credit runs out.

Terms and conditions apply.

First, check the expiry date of your Gift Card.

If the issue with your Gift Card is unrelated to its expiration date, please contact us here.

Our store operates in the default currency of GBP (£). Psylo will always process orders in our store's operating currency.

Using the currency converter option, will help you see how much you will be charged in your local currency. However, once you reach the checkout, transaction amounts will revert back to our default currency, GBP (£).

Exchange rates used by Psylo are refreshed twice a day based on the rates at XE.com. Although rates are automatically scheduled to be updated at 00:00 GMT and 07:00 GMT, the updates might take place up to a couple of hours after their scheduled time.

If your local currency is not listed in the selectable options, you can use XE.com and find your exchange rate information to get an idea of how much you will be charged approximately.

Yes, all product prices shown on the website are inclusive of any applicable United Kingdom VAT. For those customers wishing to claim back VAT on orders outside of the United Kingdom, please note that unfortunately we do not refund any VAT requests.

Shipping My Order

We ship worldwide! To find out more about our delivery services, times and costs, click here.

We offer worldwide free shipping deals! To find out more, click here.

You may also use our shipping rates calculator, available at checkout.

Delivery times will depend on your location and the type of service you choose at checkout. To find out more about delivery times to your country, click here.

At any point, you may log in to your account or follow the instructions in the email confirmation you’ll receive from us for the latest updates about the status of your order.

If you live outside the European Union, you will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges.

You are responsible for providing any information required by customs to ensure the goods are cleared.

If you choose DPD or UPS as the courier for your order, you will be asked to pay import taxes and fees prior to releasing your order from customs. If you choose Royal Mail as the courier for your order, import taxes and any other fees will be deducted from your annual payroll.

* Important message to customers located in Brazil - due to the new customs regulation in Brazil the customer must provide us with a  CPF - Cadastro de Pessoas Fisicas.

To obtain the CPF form please contact your customs office.

My Psylo Product/s

Aside from referring to the product photo, get inspired on Instagram or Facebook, or check out our LookBooks and blog! You may also reach our customer service here. We’re always here to help :)

Check the label on the clothes or refer to our Material & Care guide here.

All Cotton items are pre-washed to minimize shrinking.

To make sure your Psylo keeps their unique features and colours, make sure you're following the washing instructions on the label or in our care guide.

Share your feedback and help others by writing a review about your Psylo.

Find your Psylo by searching for the style name [desktop: top right corner, mobile: top left, in 'menu'].

On the product page, scroll down to share your review.

As a Psylo Club member, you will also earn Psyloayls for each review to share!

If you already have an account with us, simply log in to your account. In your order history you will find the link to the product. Scroll down to share your review.

General

Tribal, Steampunk, Urban, Streetwear, Tattoo, Traveling, Comfort, Lifestyle, Individual, Alternative, independent, Cutting Edge -

We are all of the above, and more. Everything you see on this website is Psylo's original designs. We try to be unique, and encourage others to follow us in creating their own style.

Find out more about our style here.

For anyone who like to wear comfortable, unique & durable designs, doesn’t matter how old or young they are!

To find out more visit our style.

Psylo was founded by an Israeli/Iranian team, and over the years matured into an international creative team. We have our own design studio and factory in Bali, where all staff is personally-trained.

To find out more visit about us.

Since its establishment in 1999, Psylo has been running it's own factory in Bali, Indonesia.

This allowed us to build upon the strong local traditions of art and craft, to create our own style. It also allows us to be in full control of the quality of our product.

We ran our factory in line with the values of Fair Trade as each worker is part of the Psylo family.

To find out more visit about us.

Many of our products are made from 100% Organic Cotton, especially Tops, Dresses, and Leggings. We have a large selection of fabrics, each with unique features and characteristics. To learn more on each specific product, please see the product’s description. You may also view our detailed list of our Material & Care here.

As an ethical fashion company, we’re very careful in procuring materials. We do our best to obtain our materials from suppliers who can provide standard certification that shows their compliance to the European Standard and Organic Standard. All our Organic materials are certified. Other materials are often obtained from local sources, as we do not support imported fabrics, and are very much in favor of local businesses. We prioritize the use of natural fabrics as much as possible.

To find out more visit our vision and values.

All Psylo designs are handmade in Bali, Indonesia, in our own factory, in line with Fair Trade values. Our attention to details, commitment to quality and designs which are complex and cutting-edge - stitching techniques, mineral washes, color discharge, hand-knitting and a variety of application techniques, combined with the highest quality fabrics – All mean that much work & care is taken to realise each Psylo item:

* All designs are Psylo originals

* All the clothes are made in Psylo factory in Bali (Indonesia)

* Although we don’t carry the Fair Trade stamp – we are working by these values in our production process.

* We use natural and organic fabrics wherever possible.

* High quality Fabrics/ clothes/ stitching.

Psylo is a vertically integrated manufacturer and retailer of women clothing, men clothing, and children clothing. "Vertically integrated" means that we've consolidated all stages of production under one roof, from the design, cutting and sewing, right through to the photography and marketing itself. Having all production stages happening under one roof enables our management to directly supervise and maintain ethical working condition for all our workers. We provide a safe, healthy, and happy environment for our employee. To find out more about our vision and values, please click here.

Our 100% Organic Cotton fabric comes from cotton crops that were grown without any pesticides, and didn’t undergo a chemically toxic process to produce it. The growing and manufacturing of this type of Cotton are highly supervised, and each production is released with verifiable Certificates.

Our 100% Cotton Fabric comes from natural sources of cotton crops. However, it was grown with the inclusion of pesticides.

Find out more information about our Organic women clothing and men clothing, click here.

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