From who? What? How? Where? When? to style, sizing, your account, shipping, returns and more - all your Psylo questions will be answered below.
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You can place your order by checking out as a guest.
However, registering with Psylo Fashion has many benefits and will make your shopping experience easy and efficient.
To register, click here and enter your email address, create a password and wait for the confirmation email from us, read the email for further instructions. Please make sure the email address you use is entered correctly.
Here are some benefits when you register with Psylo Fashion;
1. Enrolment in The Psylo Club reward program + Receive a welcome reward.
2. Fast and easy checkout for future transactions.
3. Easy access to your order status, tracking and order history.
4. Enjoy early access to sales and sweet deals with our exclusive discounts, promotions, and special offers.
To change your account details, edit, or add addresses;
On desktop: top right corner, click on the little person icon.
On mobile: tap ‘menu’, scroll down to find account under your name
The Psylo Club is our rewards program. The Psylo Club was designed to thank you as our loyal customer for being part of our tribe. By joining the club you’ll be earning Psyloyals that can be redeemed for discounts, free gifts and lots of extra bonuses along the way. To find out all you need to know about The Psylo Club, click here.
Our promotional codes may have specific rules, and some products may be excluded from promotional offers. Please ensure that you are familiar with these exclusions before combining a promotional code with your order.
Once you have chosen all your items that you wish to purchase, please proceed to your checkout. Then, you may enter your promotional code when entering your payment details.
London Store Pick-Up
You will receive a 'ready for collection' email.
We will send you an email when your order has been dispatched, with all the tracking information.
Make sure you add us to your email contacts email@example.com to ensure you receive this notification.
If your order hasn't arrived by the estimated delivery date, please try the following:
Check your order's status by using the tracking number and link in your email confirmations. Check if an attempted delivery card has been left for you, as your order might be waiting at the delivery depot. Ask your neighbours if they've accepted the delivery for you. Check in any safe areas the driver may have left your package.
If you still can't find your order, get in touch by jumping on a chat, or messaging us here.
Changing your order:
Yes, you may change your order anytime, as long as it still hasn’t been dispatched from our warehouse. Simply contact our customer service team with your order number here.
Cancelling your order:
Yes, you may cancel your purchase within 14 days of receiving your order. However, once payment has been processed orders cannot be stopped. In order to cancel your order you will be required to return your parcel with 30 days via one of our return options. Alternatively you can refuse delivery once the parcel arrives, once undelivered order returns to our centre, we will issue full refund, after deducting any shipping costs.
Find out more about our returns & exchanges here.
We offer a wide range of payment methods, meaning you can choose your preference.
You may pay for your purchases on our online store by any of the following options;
Credit & Debit card (Visa, Master Card, Amex), PayPal, GooglePay, ApplePay, ShopifyPay or BitPay.
You will be offered this choice at the end of the order process when you reach the payment options.
To find out more about payments in this store, visit our dedicated payment info page.
You’ll see the option to ‘Enter a Promo Code’ at the online checkout.
To redeem the offer, just enter your code into the box.
Only one code can be used per transaction.
Make sure you do this before placing your order - promotion codes cannot be applied afterwards.
Our gift cards are not returnable or refundable.
All our gift cards last for one year from purchase, and can be used in multiple transactions until the credit runs out.
Terms and conditions apply.
First, check the expiry date of your Gift Card.If the issue with your Gift Card is unrelated to its expiration date, please contact us here.
Our store operates in the store currency of (£) GBP. We also offer payments in ($) US Dollars and (€) Euros. Psylo will always process orders in our store's operating currencies based on your location;
- Orders shipped to the USA, Canada and Mexico are processed in ($) USD.
- Orders shipped to the European Union are processed in (€) Euros.
- All other orders are processed in our store's default currency (£) GBP.
Product prices displayed on this website are based on our default currency (£) GBP. Exchange rates of the prices used by Psylo are refreshed periodically based on the rates at XE.com.
Exchange rates made at the point of sale are determined by the payment provider. Some banks and credit card issuers may charge extra international transaction fees even if the credit card is charged in local currency. Please contact your payment provider for more details.
If you live outside the United Kingdom, you will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges, as well as providing any information required by customs to ensure the goods are cleared.
You may use as external customs calculator to get an estimate of the additional charges by using site like International Territories Customs Calculator: https://www.simplyduty.com/import-calculator/
EU CUSTOMS AND DUTIES INFO:
SHIPMENTS VALUED UP TO 150 Euros (£135 GBP): Psylo’s web store has an IOSS identifier, and you can pay VAT while making your purchase. The IOSS system covers purchases of a maximum value of 150 Euros (transports costs excluded from the value). The identifier indicates that the buyer has paid VAT at the time of purchase and allows us to calculate and collect VAT from our customers at the checkout and pay it directly to the EU authorities without a carrier handing cost upon delivery.
SHIPMENTS VALUED ABOVE 150 Euros (£135 GBP) are liable for VAT & duty to be paid to EU authorities at the time of delivery. These costs won’t be calculated at the checkout, If you need help calculating VAT and customs duties, please contact us via chat or email.
USA & WORLDWIDE CUSTOMS AND DUTIES INFO
You will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges placed upon delivery. Customs policies vary widely from country to country; please contact your local customs office for further information. Psylo Fashion is not responsible for any additional charges when they occur. You are responsible for providing any information required by customs to ensure the goods are cleared.
* If you choose UPS as the courier for your order, you will be asked to pay import taxes and fees prior to releasing your order from customs. If you choose Royal Mail as the courier for your order, import taxes and any other fees will be due to pay to national postal services of destination country, postal services will be in touch with you to arrange the payment and options
* Important message to customers located in Brazil - due to the new customs regulation in Brazil the customer must provide us with a CPF - Cadastro de Pessoas Fisicas. To obtain the CPF form please contact your customs office.
Share your feedback and help others by writing a review about your Psylo.
Find your Psylo by searching for the style name [desktop: top right corner, mobile: top left, in 'menu'].
On the product page, scroll down to share your review.
As a Psylo Club member, you will also earn Psyloayls for each review to share!
If you already have an account with us, simply log in to your account. In your order history you will find the link to the product. Scroll down to share your review.
Tribal, Steampunk, Urban, Streetwear, Tattoo, Traveling, Comfort, Lifestyle, Individual, Alternative, independent, Cutting Edge... We are all of the above, and more. Everything you see on this website is Psylo's original designs. We aim to be unique, and encourage others to follow us in creating their own style. Find out more about our style here.
Psylo was founded by an Israeli/Iranian team, and over the years matured into an international creative team. We have our own design studio and factory in Bali, where all staff is personally-trained. To find out more visit about us.
Since its establishment in 1999, Psylo has been running it's own factory in Bali, Indonesia. This allowed us to build upon the strong local traditions of art and craft, to create our own style. It also allows us to be in full control of the quality of our product. We ran our factory in line with the values of Fair Trade as each worker is part of the Psylo family. To find out more, visit Sustainability at Psylo.
As an ethical fashion company, we’re very careful in procuring materials. We do our best to obtain our materials from suppliers who can provide standard certification that demonstrates compliance to the European Standard and Organic Standard. All our Organic materials are certified. Other materials are often obtained from local sources, as we do not support imported fabrics, and are very much in favor of local businesses. We prioritize the use of natural fabrics or up-cycled materials as much as possible. To find out more visit Sustainability at Psylo.
* All designs are Psylo originals
* All the clothes are made in Psylo factory in Bali (Indonesia)
* Although we don’t carry the Fair Trade stamp – we are working by these values in our production process.
* We use natural and organic fabrics wherever possible.
* High quality Fabrics/ clothes/ stitching.
Our 100% Organic Cotton fabric comes from cotton crops that were grown without any pesticides, and didn’t undergo a chemically toxic process to produce it. The growing and manufacturing of this type of Cotton are highly supervised, and each production is released with verifiable Certificates.
Our 100% Cotton Fabric comes from natural sources of cotton crops. However, it was grown with the inclusion of pesticides.
Find out more information about our Organic women clothing and men clothing, click here.
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