You can place your order by checking out as a guest.
However, registering with Psylo Fashion has many benefits and will make your shopping experience easy and efficient.
To register, click here and enter your email address, create a password and wait for the confirmation email from us, read the email for further instructions. Please make sure the email address you use is entered correctly.
Here are some benefits when you register with Psylo Fashion;
1. Enrolment in The Psylo Club reward program + Receive a welcome reward.
2. Fast and easy checkout for future transactions.
3. Easy access to your order status, tracking and order history.
4. Enjoy early access to sales and sweet deals with our exclusive discounts, promotions, and special offers.
The Psylo Club is our rewards program. The Psylo Club was designed to thank you as our loyal customer for being part of our tribe. By joining the club you’ll be earning Psyloyals that can be redeemed for discounts, free gifts and lots of extra bonuses along the way. To find out all you need to know about The Psylo Club, click here.
The best way to keep up to date with our special events, promotions, and sales is to sign up to our bi-weekly newsletters (at the bottom of this page), and follow us on all social media channels to get special offers.
Our promotional codes may have specific rules, and some products may be excluded from promotional offers. Please ensure that you are familiar with these exclusions before combining a promotional code with your order.
Once you have chosen all your items that you wish to purchase, please proceed to your checkout. Then, you may enter your promotional code when entering your payment details.
Our discount codes are released for limited time only. We use United Kingdom standard time, GMT+00 or BST, to set the coupon expiration date and time. Be sure to have detail information on the validity of the coupon, and cross check with your local time zone so you don’t miss out on our limited time offers.
Yes! We launched The Psylo Club - your rewards program, dedicated for our loyal customers. If you feel like you’ve been a loyal Psylo customer and want to get on our VIP list, contact us! We will look into your account and determine if you qualify. Checking out as guest in every online transaction will void this, as we won’t be able to see your transaction log. Be sure to create an account!
Your web browser probably has "cookies" disabled. What's a cookie you ask? It's a delicious treat, but it's also a small file stored on your computer that keeps track of what you're doing on our website. This file allows us to "remember" what's in your shopping bag. Some people are worried that cookies can be used for profiling or even planting viruses. Psylo does not subscribe to either of these.
Upon placing your order you will receive an email confirmation from email@example.com. Make sure you add this address to your email contacts, to ensure you receive all our confirmation emails.
One of our Customer Service Team reviews your order to make sure your information is correct and that all the items that you have requested are available for immediate shipment. Our shipping department then packs your items and ship it to you.
All items are subject to availability. Usually, if an item is showing on our website then it is available to order. However, during exceptionally busy periods, demand can sometimes outweigh the amount of stock we have and we may not be able to fulfil your order. If this is the case, we will let you know as soon as we can.
Please check your "spam" filter settings. By rejecting unwanted junk email, you may be inadvertently blocking our messages. Some web-based e-mail (such as Yahoo, Google, or Hotmail) may block email from unknown senders; you may also need to deactivate these settings or check your "junk mail" folder. When you get an email from Psylo, we suggest you choose to "allow sender", or save our address to your email contacts. This will permit future emails from Psylo to reach you, without further problems.
If your order hasn't arrived by the estimated delivery date, please try the following:
Check your order's status by using the tracking number and link in your email confirmations. Check if an attempted delivery card has been left for you, as your order might be waiting at the delivery depot. Ask your neighbours if they've accepted the delivery for you. Check in any safe areas the driver may have left your package.
If you still can't find your order, get in touch by jumping on a chat, or messaging us here.
We might send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please contact us as soon as you can.
Yes, you may change your order anytime, as long as it still hasn’t been dispatched from our warehouse. Simply contact our customer service team with your order number here.
Cancelling your order:
Yes, you may cancel your purchase within 14 days of receiving your order. However, once payment has been processed orders cannot be stopped. In order to cancel your order you will be required to return your parcel with 30 days via one of our return options. Alternatively you can refuse delivery once the parcel arrives, once undelivered order returns to our centre, we will issue full refund, after deducting any shipping costs.
Our store operates in the store currency of (£) GBP. We also offer payments in ($) US Dollars and (€) Euros. Psylo will always process orders in our store's operating currencies based on your location;
- Orders shipped domestically to the United Kingdom are processed in our store's default currency (£) GBP.
- Orders shipped to the European Union are processed in (€) Euros.
- All international orders are processed in ($) USD.
Product prices displayed on this website are based on our default currency (£) GBP. Exchange rates of the prices used by Psylo are refreshed periodically based on the rates at XE.com.
Exchange rates made at the point of sale are determined by the payment provider. Some banks and credit card issuers may charge extra international transaction fees even if the credit card is charged in local currency. Please contact your payment provider for more details.
Yes, all product prices shown on the website are inclusive of any applicable United Kingdom VAT. For those customers wishing to claim back VAT on orders outside of the United Kingdom, please note that unfortunately we do not refund any VAT requests.
To cost of deliveries are calculated based on the your destination, package weight, and the courier or service you select at checkout. You may use our 'shipping rates calculator' on cart page to get an estimate of the cost. To find out more, click here.
If you live outside the United Kingdom, you will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges, as well as providing any information required by customs to ensure the goods are cleared.
You may use as external customs calculator to get an estimate of the additional charges by using site like International Territories Customs Calculator: https://www.simplyduty.com/import-calculator/
EU CUSTOMS AND DUTIES INFO:
SHIPMENTS VALUED UP TO 150 Euros (£135 GBP): Psylo’s web store has an IOSS identifier, and you can pay VAT while making your purchase. The IOSS system covers purchases of a maximum value of 150 Euros (transports costs excluded from the value). The identifier indicates that the buyer has paid VAT at the time of purchase and allows us to calculate and collect VAT from our customers at the checkout and pay it directly to the EU authorities without a carrier handing cost upon delivery.
SHIPMENTS VALUED ABOVE 150 Euros (£135 GBP) are liable for VAT & duty to be paid to EU authorities at the time of delivery. These costs won’t be calculated at the checkout, If you need help calculating VAT and customs duties, please contact us via chat or email.
USA & WORLDWIDE CUSTOMS AND DUTIES INFO
You will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges placed upon delivery. Customs policies vary widely from country to country; please contact your local customs office for further information. Psylo Fashion is not responsible for any additional charges when they occur. You are responsible for providing any information required by customs to ensure the goods are cleared.
* If you choose UPS as the courier for your order, you will be asked to pay import taxes and fees prior to releasing your order from customs. If you choose Royal Mail as the courier for your order, import taxes and any other fees will be due to pay to national postal services of destination country, postal services will be in touch with you to arrange the payment and options
* Important message to customers located in Brazil - due to the new customs regulation in Brazil the customer must provide us with a CPF - Cadastro de Pessoas Fisicas. To obtain the CPF form please contact your customs office.
If you already have an account with us, simply log in to your account. In your order history you will find the link to the product. Scroll down to share your review.
Tribal, Steampunk, Urban, Streetwear, Tattoo, Traveling, Comfort, Lifestyle, Individual, Alternative, independent, Cutting Edge... We are all of the above, and more. Everything you see on this website is Psylo's original designs. We aim to be unique, and encourage others to follow us in creating their own style. Find out more about our style here.
For anyone who like to wear comfortable, unique & durable designs, doesn’t matter how old or young they are! To find out more visit about our style here, or check out our community reviews here.
Psylo was founded by an Israeli/Iranian team, and over the years matured into an international creative team. We have our own design studio and factory in Bali, where all staff is personally-trained. To find out more visit about us.
Since its establishment in 1999, Psylo has been running its own factory in Bali, Indonesia. This allowed us to build upon the strong local traditions of art and craft, to create our own style. It also allows us to be in full control of the quality of our product. We ran our factory in line with the values of Fair Trade as each worker is part of the Psylo family. To find out more, visit Sustainability at Psylo.
Many of our products are made from sustainable fabric such as Bamboo and Organic Cotton, especially Tops, Dresses, and Leggings. We have a large selection of fabrics, each with unique features and characteristics. To learn more on each specific product, please see the product’s description. You may also view our detailed list of our Material & Care here.
As an ethical fashion company, we’re very careful in procuring materials. We do our best to obtain our materials from suppliers who can provide standard certification that demonstrates compliance to the European Standard and Organic Standard. All our Organic materials are certified. Other materials are often obtained from local sources, as we do not support imported fabrics, and are very much in favor of local businesses. We prioritize the use of natural fabrics or up-cycled materials as much as possible. To find out more visit Sustainability at Psylo.
All Psylo designs are handmade in Bali, Indonesia, in our own factory, in line with Fair Trade and Slow Fashion values. Our attention to details, commitment to quality and designs which are complex and cutting-edge - stitching techniques, mineral washes, color discharge, hand-knitting and a variety of application techniques, combined with the highest quality fabrics – All mean that much work & care is taken to realise each Psylo item:
* All designs are Psylo originals
* All the clothes are made in Psylo factory in Bali (Indonesia)
* Although we don’t carry the Fair Trade stamp – we are working by these values in our production process.
* We use natural and organic fabrics wherever possible.
* High quality Fabrics/ clothes/ stitching.
Psylo is a vertically integrated manufacturer and retailer of women clothing, men clothing, and children clothing. "Vertically integrated" means that we've consolidated all stages of production under one roof, from the design, cutting and sewing, right through to the photography and marketing itself. Having all production stages happening in one place enables our management to directly supervise and maintain ethical working conditions for all our workers. We provide a safe, healthy, and happy environment for our employees. To find out more about our vision and values, please click here.
Our 100% Organic Cotton fabric comes from cotton crops that were grown without any pesticides, and didn’t undergo a chemically toxic process to produce it. The growing and manufacturing of this type of Cotton are highly supervised, and each production is released with verifiable Certificates.
Our 100% Cotton Fabric comes from natural sources of cotton crops. However, it was grown with the inclusion of pesticides.
Find out more information about our Organic women clothing and men clothing, click here.
Still got a question? Comment? Feedback?
By jumping on a chat during our working hours, or messaging us by following this link.
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