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March 19, 2020

Dear Psylo family, 

We understand there is so much going on in your life at the moment. So we’ll keep it to the point -

We’re monitoring this complex and rapidly evolving situation and following the World Health Organization advice. The health and safety of our community (loyal customers and team alike) is, and will continue to be, our number one priority. 

Our worldwide shops’ opening hours are in-line with local governments’ regulations and are kept up-to-date on this website, Facebook and Google Maps. 

Rest assured Psylo online orders are shipping as usual.

If there is a government mandate that changes this, we will be sure to let you know.

We use Royal Mail who are still actively shipping, and so are your Psylo orders!

We have additional daily measures in place for our packing team ensuring the health, safety and wellbeing of our team and customers is our priority.

We’re also temporarily extending our returns and exchange window to 45 business days until things get back to normal.  

Our customer care team will continue to support from home and connect with you via email and Psylo’s social media. We’re here for you.

In these uncertain times it’s been so inspiring to see human solidarity rising to the challenge. If you live in the UK check out https://covidmutualaid.org/ to find out more about what you could do to help your local community. As Martin Luther King Jr. once said - “only in the darkness can you see the stars”....  

If you have any general or specific questions about one of our products, a pending order / shipment, etc. we're always here for you! You can reach us via phone +442032874848, email (customerservice@psylofashion.com) or via DM through our Facebook page or Instagram.  

Thank you for your ongoing support and we hope to hear from you sooner than later. Know that we’re doing whatever we can to make this situation that little bit less difficult. Remember, it's our duty to protect ourselves and each other from this virus.

We are one

Be safe. Stay prepared. And keep shining.  

Love, Psylo Team

 

Social distancing physical distancing + social solidarity ✔️


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